Hands down the Manger was not professional and really handled issues terrible. Because of the manager, he will be the reason my family will never return to this place. I will stick to Native New Yorker or Buffalo Wild Wings.
Table top of 9 Sunday afternoon, this place was nearly empty. We were seated and our waiter took our drink orders and food orders. Orders were served but one order was missing.
In addition, I order Nachos, which was horrible. A large amount of chips with a handful of cheese on top. Ate 3 bites and the cheese was gone. What did I have left chips! lol The mozzarella sticks was nasty, greasy egg roll outside with a un-melted mozzarella stick. Was not at all appetizing. Both were terrible.
Our concern was brought to the Manager's attention..... Before, he obtain all information of the issue he argued and said we have ONLY been waiting 10 minutes. He spoke too soon to realize that we the missing order was just placed in the system 10 minutes ago but, actually was placed 30 minutes ago the first time. Therefore, everyone in our party was done eating by the time the missing order came out. At that point, the manager down graded his employee. He said, "he is new and I am writing him up for this" the manager continued to say "he should have told me about the issue and he will be written up. He should have asked for help if he didnt know what he was doing and he didnt notify me that he needed help"
Like rather than an asshole he should have not shared that information but implemented improvements at training staff efficiently. The manager was just being jerk. We explained he didnt have to punish the kid but just see if there is overall operational improvements that can be ment. He was so stuck on pushing his power and authority rather than seeking long term resolutions that would benefit the employee and the company.
Little did he know that one of our party member is a Manager in the same business. Handed the kid a business card let him know if he needed a job to apply at her place of business.