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About: http://data.yelp.com/Review/id/bB1LduTgWTR70ti9wPNH4A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-01-07 00:00:00 (xsd:dateTime)
itemReviewed	Ulta Beauty
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This was the last time I will set foot in this location ever again. I have been in the Camelback store twice in the last month and have received awful customer service, not to mention they were out of each of the products I was after both times. This is the store closest to my house. Any other Ulta store I have been to seems to have really nice customer service. I don't know what it is about this location. When I arrived at the store it was relatively empty. It was a rainy day and not many shoppers were out. I was accosted the second I walked through the door asking if I needed help. I told her "no thank you" and continued on my way to Urban Decay. When I found the eyeliner I was looking for, only the sample was available. There were no other customers in cosmetics and there was one employee stocking shelves on the back wall, oblivious to someone needing help. I went in search of someone else and found a very sweet woman who worked in Clarisonic. She said she would try and help me. She went to the front desk and asked if there was back stock for the eyeliner. The person there told her to check a drawer on the back wall. Half of the drawers were not labelled. She looked in several but couldn't find any Urban Decay products at all. The one cosmetics employee stocking the shelves asked her what she was looking for but then turned away and offered no help. There was another blonde cosmetics employee wandering around trying to find customers to try out samples on. She did not offer her help either. The original employee who was trying hard to help me, then went back to the front counter to reconfirm which drawer to look in and returned saying her manager told her they were out of the eyeliner. Wow, what service (note sarcasm) and what a copout! This woman apologized and asked if she could call another store. This was a totally appropriate move for her but an incredibly inappropriate one for the manager. I declined and thanked her for trying and then went to pay for the other item I was purchasing. When I got to the register, the manager asked if I had found everything. I told her "no" that I was the one needing the eyeliner but that no one seemed to care about helping the other employee find the right drawer. There was complete silence from her as she continue to ring my sale. I then expressed my frustration about no one seeming to care. She then told me there was no one to watch the front of the store, that she couldn't go back and check. She should have called out to one of her actual cosmetics employees who were both busy looking busy and not helping customers. I rarely write reviews and only when they are positive. I couldn't let this one go. This isn't a first occurrence in this store. It has happened time and time again over many years. I'm done shopping here. I will use my Amazon Prime from now on so I don't have to be ignored or given sub standard service from a bunch of women who only care about looking pretty and getting a paycheck. Kudos to the employee from Clarisonic who tried, but got zero support from the rest of her "team".
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Julie

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