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  • We had been using this company for quite a few jobs. They had appointments to do jobs and the day of 2 jobs, they didn't complete them. And said they wouldn't. The service they did at a recent job a few weeks prior was horrendous, and I asked that in the future they tell us that they can't get the carpet cleaned rather then just do it and leave the carpet in unlivable condition. It cost us money and then had to replace the carpet anyway. No loyalty, no service. The poor girl that answers the phone was shocked as well. I have never seen a carpet company respond like this.
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