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  • The food was good and the service was good, but at the end of the meal, our server lost my credit card and never found it. I just called back & spoke with a manager who explained they still haven't found it. So I just cancelled it and now get to begin the process of waiting for a replacement to reconfigure all of my auto-pay accounts that are linked to that card. I guess I would've thought they would have offered a comped meal or something, anything - heck, even a free appetizer on my next visit. I'm sure if I would've complained my food was overcooked, they would've done something. But all I got was, very simply, "we're sorry". Well, apology accepted, but I'm disappointed. Accidents & problems happen in business all the time, but how a business reacts and deals with those says a lot about their commitment to Service Excellence. I'm not really interested in a free meal, just a bit more genuine concern & attention to this matter than what was given. Show me this problem matters.
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