There have been many books written about exceptional service - like "Purple Cow" by Seth Godin and "Inside the Magic Kingdom" - and if you ask me, Advantage Auto Glass in Mesa could easily have been a case study on Best Practices for customer service. Having had a pebble jump up from the freeway and leave a divot in 2-month old newly replaced windshield, I wanted to get it fixed quickly. Being in Apache Junction at the time, I went to Yelp to find someone local who would offer Mobile service. I asked about 10 different vendors for a quote using Yelp to deliver my request. The first reply to come back was from Advantage who let me know they did not offer "mobile" service but if we would like to come in to their shop they will do the first chip for free and the second for $10.00. They then invited us to come and enjoy a complimentary ice cream or coffee in their massive theater/game room while we waited. Thinking this was too good to be true we decided to check it out since we were driving into Mesa anyway. Wow, what an A+++ experience from such nice people. In fact, the owner Jeremy did the chip repair himself with a big smile. I was so impressed I tried to tip him, but he would have nothing of it. I talked about exceptional service with Jeremy and he said in a sea of businesses like his, he really wants to offer that good feeling that will make Advantage top of mind when someone is looking for auto glass replacement. I would absolutely recommend Jeremy and Kara and the entire team at Advantage Auto Glass if you are needing any auto glass service around the Mesa/Phoenix area.