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| - We have had repeated issues with Park Ave Properties.
1. When logging a repair request, the ticket is closed even though issue is *not* resolved. The system generates a notification for the tenant, and you have to log another request for the repair, as the tickets cannot be reopened. The same issue happened twice with two seperate issues.
2. We had an issue with the dishwasher and AC. Both were inspected by maintenance companies, repairs were approved by the owner, and the ball was repeatedly dropped with Park Ave to coordinate the repairs. It took 2.5 months to have these issues resolved... We received notification that the repairs were approved by the owner, and yet, we kept getting the same tired excuse from Park Ave of "we apologize, we are reaching out to the coordinate the repair".... and then **crickets**. The responsibility of following up was on us! I never fully understood what the difficulty was with coordinating these tasks was.
Listen, we pay our rent on time, every month. We are good tenants that care for the rental property as if we owned it. As former landlords ourselves, my husband and I understand the value in just those two items alone! The customer service we have received from Park Avenue Properties, every step of the way, has been abysmal at best. Lack of taking ownership of the situation, poor follow up and follow through, zero sense of urgency, and mediocre communication. My husband and I do not have the time to continuously follow up with these issues... after all, that is why there is a property management company involved. Or, so I thought.
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