This place is a total SCAM. I would have rated it a zero if I could. I bought the Groupon deal. I tried to call to book an appointment but only got voicemail telling me to book by email. The site was difficult to navigate but I managed to make an appointment online. When I got to my appointment the guy asked me for my voucher and took it and went to the back. He then came back out with my voucher and then started telling me that my car was excessively dirty and want to uncharge. He told me I had a lot of salt residue, pet hair ( I don't have a pet), and a whole bunch of B.S. and then told me the upgrade would cost an additional $190.00. I told him no. My car was not dirty, did not have a lot of salt residues and absolutely no pet hair. I said I want to cancel and get my money back. He told me I have to deal with Groupon. I called Groupon right away and they told me that ECT had cashed out my voucher indicating that they did their job (That's why he took my voucher before his scam upgrade quote). I argued with Groupon that they did not do the job and they are nothing but a scam. Groupon said unfortunately they could not give me a refund but would give me a credit for future purchase, which I accepted. ECT Auto Detailing is a SCAM people.