I'll just start by saying I wish I would have read the Yelp reviews prior to going to Moon Valley Nursery. The start of our experience wasn't bad - we waved down an employee for assistance with fruit tree selection. We spent about 20-30 minutes picking out about half a dozen different fruit trees and getting them tagged. I started the conversation with the lady by telling her we were sent by our landscape company to choose the trees and that they would be picking them up for us. She said we would need to pay for them if we wanted to leave the tags on them so we said fine, assuming we would get our landscaper's pricing since its a large company they work with on a regular basis. No way. This is where we should have engaged the common sense side of our brains instead of moving forward, not wanting to have to come back with our landscaper (save trips, people's time, etc.).
on Monday I informed our guy that we had paid for the trees and it meant he would need to re-do our proposal. I knew he was extremely busy so I thought I could make it easy on all of us by calling the sales person at MVN and ask if she could simply do a refund and that our guy would be back to buy the fruit trees and in addition get about 10 more trees and almost 100 shrubs. Nope, sorry, I told you all sales are final (she didn't but I didn't argue-no point). The receipt does state that all sales are final but I thought since they still had the trees in their possession and our landscaper would be back to re-purchase them along with the additional trees and shrubs (quite a large amount in my world but maybe not to them) that they would see the simplicity in the request but still the answer was "NO". I asked to speak with a manager and was told someone by the name of Michael McConnel would call back. Two days go by and no call so I call again and leave another message for Michael but again didn't receive a return call. Repeat this four times and to this day I've never received a return call in spite of being promised by every person who took a message that they would make sure he called me back.
I gave up and had the landscapers pick up the trees and get them planted. The trees they brought to my house did not all appear to be the trees that we tagged. the foreman did ask to switch a couple of the trees before leaving the nursery because he could see they were in poor shape and he was refused.
So, the bottom line is POOR CUSTOMER SERVICE. They have missed the opportunity for future business with me, my family and friends, and hopefully anyone reading this review.