Not sure what is going on, air of changes and it does not seem that's it's for the best. They have gotten rid of the vent air freshener clips and they are now doing an awful job with the wash and the dry. I have four tires on my vehicle and I pay for all four tires to get a shine not three but all four!
They clean the inside of your windows with a greasy towel and it leaves smudges. Let's not talk about the hundreds of dry water streaks they leave on the vehicle and the fact that they like to stand around and count their money and chit-chat while cars are waiting to get dried (see picture).
They use to be the best around and I would spend a good Saturday morning taking all 5 of my household cars there (my kids are lazy) but now I'm looking for a new hand wash car now I'm just tired of the service I'm getting.