I agree with Mariko M., Melinda M. and other comments about the rudeness of the staff. I have been to this place a few times but recent event made me realize that the store do not deserve my business.
Agree - their bagels are really good but the staff are so rude - I am starting to wonder what kind of management this business has. The staff members absolutely have zero customer service skills. They all look miserable and never smile at all. The place is also filthy. Tables left uncleaned. Floors unmopped. I think they only clean the place once a day - in the evening during closing time.
I also agree with one of the comments here about the price. The place is not cheap.
During busy hours, paying is a chaos. There is only one line for soup, salad, bagel, coffee - all the way to the cashier so, yes, you can be held up. The staff would not care if you have been standing there for 10 minutes or 30 minutes. The line is so inefficient yet no one bother to fix it or even streamline to make the flow goes smoothly. They should learn from Tim Hortons in downtown financial district on how to handle 'real, busy time'.
Yes, their bagel may be delicious but I am a strong believer of good service. There are other places at Yonge and Eglinton that can match the price (if not better) with more cheerful and service-oriented staff plus a clean, wholesome place to eat.
And gosh! They should send their staff to a customer service seminar of some sort!