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| - If I were Lynn Crawford, I would think twice about associating my name and brand with The Hearth. I had lunch there today and am still shaking my head at the truly indifferent service. The food was good but hardly great which I could perhaps accept since this is, after all, an airport restaurant (although I have had excellent meals at several airport restaurants). The space, itself, is attractive and the endorsement by a well-known chef was enough to bring me and my son in for an early lunch. Unfortunately, those are almost the only things going for The Hearth.
The entire experience went downhill from there.
There is no sign whatsoever advising patrons to seat themselves so people stand at the podium located at the entrance waiting to be seated at a near empty restaurant at around 1040AM today. Staff walk past guests waiting at the podium, averting their gaze and hoping not to make any eye contact.
After standing for nearly 7 minutes, a server finally bellows from the back of the restaurant near the doors to the kitchen saying "Sit anywhere you like".
So my son and I take a seat and wait, and wait until another server finally decides to go to the podium to bring us two menus. The menus were dropped at the table with nary a word and no opportunity for us to even order a drink.
After more waiting, the server finally arrives and welcomes us in a friendly enough tone, offering to take a drink order. Worried that we would be late for our flight, we just placed our order then and there -- two steak frites, medium rare.
More waiting (poor for an airport restaurant with few customers -- what would happen during the lunch or evening rush? Customers running to the gate?).
The steaks finally arrived 25 minutes after they were ordered and we took our first bites. Neither of us were impressed with the best thing we could say "not bad for an airport steak". The verdict on the meal is best explained by my son, a 19-year-old male college student, who left a quarter of his steak uneaten on his plate. If you know college students, you'll know that they rarely, if ever, leave anything on their plates! :)
We decided against ordering anything else because of the poor service and simply left right after asking for and paying our bill.
There were ample staff -- 5-6 servers that I counted -- none of them seemed to care nor show any initiative. No smiles. No menu explanations. Zero personality and certainly not what I have experienced at Ruby Watchco.
The food was mediocre and if that is what Lynn Crawford wants to associate her name to in a high traffic area with large numbers of both foreign and domestic travellers, then she'd better hope things get better and fast.
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