I've worked with Sean several times over the years and have ALWAYS had such a pleasant experience. He's been in the industry for over 10 years so he has tons of experience and is super knowledgeable.
Being a first time homeowner is a scary thing but Sean held my hand through the entire process. He walked me through all my options, explained the details and timeline of the transaction and was patient with answering all of my questions (I had a million).
He even showed up at my final signing and brought me a bottle of my favorite wine and a hand written thank you card. It's the small touches that bring great customer service.
I've referred him to several friends and family who are looking to buy or refi and they've had nothing but great things to say as well.