This review is long overdue. I got a PO Box here when I first moved to the area and was renting a temporary place so I've been to this location many, many times. The gals that work here are friendly and hard workers. They know my name, greet me with a smile and quickly get my mail and packages (if they aren't busy with other customers) so I don't have to dig out my key.
There are many times when there is a long line (particularly 12-1 and 5-6) and I've seen them treat everyone with a great deal of respect. I'm quite shocked to see other give them bad reviews. I've worked in customer service myself and know that often the customers are the ones who bring the bad mood or want something that they can't get, so I would take that into consideration. At first I was a little wary about this location due to those reviews but I'm so glad I gave them a try anyways.
Primarily because of the wonderful customer service, I decided to renew to PO Box even though I've moved into my house. I love that I can order packages (yes I'm addicted Amazon prime - I hate shopping) and don't have to worry about being home at the right time or packages stolen from my front door.