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| - My girl's Bday is on 2/22. I needed flowers delivered to her work so she could show off if she wanted to. According to my sources, this was highly important in terms of me not "screw[ing] it up big time, Tom." My mom was very clear on this point.
Anyways I find Tatum Flowers on Yelp naturally cuz its well rated and it said they deliver throughout the valley from the little shaded area on the baby-sized map on their yelp page. I need them to get to Glendale, tomorrow, by noon.
I go to their website and submit an order for some lilies and roses that looks sick and is sure to get a good reaction. I write a nice note for the card. Done and done, bill's in the mail, doghouse avoided.
I got a missed-call minutes later from Lisa at Tatum Flowers, who left a voicemail explaining that they do not deliver to the specified Zip code. She also expressed her hope that I could find another flower place in time for Bday, which as far as she knew was tomorrow (its actually 2/22 but whatev.)
No worries. After I check the VM I book new flowers elsewhere and boom I'm good to go. I don't return the call because I figure Lisa was just doing the basic follow-up.
She sends a follow-up email, reiterating her apologies and her hope that I can find a replacement in time, specifically stating that I will not be billed for her order and that there is nothing more I need to do to cancel, in case I hadn't heard her VM.
Fantastic customer service, Lisa, especially since this was all off a website. Your voicemail saved me, but your email made it clear that you care about the customer and their reasons for buying the flowers, and not just getting the $$.
Thanks
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