It's weird to read other people complaining of waiting a long time for service. Every time I've been to a Davids Tea location (and I've gone many times) I've never had to wait longer than 5 minutes despite the fact that they are busy. Today I came in just to buy tea tins. I got a ton of their tea's as birthday gifts recently so I got the tins to put my collection in something refillable. I waited less than 5 minutes though there was only two people on staff. And as I was being served, a third person came in to start his shift. I love their tea. Lots of innovative blends & enough variety for me!