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| - I went to this Firestone location because of the amazing reviews they received. My experience with them has been with two of my vehicles. One vehicle needed a catalytic converter replacement which the guys here gave a GREAT price for the replacement part. The other time I visited this location was when the other one of my vehicles had a rear wheel assembly hub that needed replacement. Thanks to Store Manager, Juan Mendoza, I received a great price for the part and labor to replace it. Thank you for your caring and helpful attitude while working with my vehicle. The guys here also reattached an underside front plastic piece that had come loose on my vehicle, which was very kind of them to do. Thank you to the mechanics and managers at this Firestone location.
***Update***
Maybe it was the technician who forgot to check what I asked the manager to check for, or maybe it is just that Firestone won't check specific fluid levels without customers paying for a full inspection. I went in for a routine oil change last week and asked the employee (manager?--NOT Juan, though) if they would also check my coolant level. He said yes when I asked him. He then went to pull my vehicle around to a dock, then he came back inside the lobby for me to sign papers. He asked me if I wanted the "Special" they had for a detailed inspection of hoses, fluids, etc., but I didn't have an extra hour to wait there so I declined.
Forty-five minutes or so goes by while they change my oil, and I sign the paperwork to pay for the oil change. When I got home I had a suspicion they didn't check my coolant level, so I checked it myself. Low and behold the level was low as I suspected (that's why I wanted the technician to check my coolant when I was at the shop). It was my fault for not looking over the paperwork the tech gave me to see exactly what he had completed, but what ever happened to courtesy fluid checks??? Was there a time period where fluids were checked for levels during routine oil changes? Yes there was a time and there are still professional garages that do this, but apparently not this Firestone. I would pay a small fee for the tech to top off my coolant. I don't think I need a "special vehicle inspection" and have other parts of my vehicle checked over if I ask for only the coolant level to be checked. Do you guys "top off" coolant reservoirs if a customer asks for just that?
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