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| - I typically have good to great experiences at the other locations so before writing this review, I thought I'd peruse some of the other write up's. I can see that I'm not alone and that much of this is justified.
All of their locations are busy and for good reason: the food is pretty good! Typically, it's a longer wait during the dinner hours and especially on weekends. That part, I get. Went there this past weekend to celebrate a birthday (mine) at 5pm on Saturday. Party of 6. We were told the wait would be close to an hour. It was already packed so that wasn't surprising.
The hostess came over after about 20 minutes of waiting and asked us if we wanted to sit outside or preferred inside. We wanted indoors (it was 105 degrees!) but why wasn't this asked when we put our names in? The outside area was virtually empty. Had we been OK with eating outside, we may have already been seated!!!
There were a few other parties waiting both inside and outside that were there before us. Not that I counted but at Oregano's, it's a good idea to survey how many are waiting to give you an idea of how long your wait will be. As they were all seated, we hoped that we would be up soon. I understand that some tables can't hold 6 and so some smaller parties end up getting seated before us even though they arrived after. As our wait continued, parties of 4, parties of 6, parties of 2 were all being seated before ours. Everyone in our group was watching this process and agreed that we were passed over.
A manager walked over and let us know that they were going to be clearing off a table for us momentarily, which they did, but she offered no apology when we asked if they were certain we weren't overlooked. Clearly they have their own special math when it comes to determining "first come, first served". You can't make reservations for a party of any size there so you're always at your own risk with a party larger than 2. Again, the wait time didn't surprise me but the way they went about seating guests left many questions and much to be desired.
The food was its usual great self and our server was nice. She took care of our appetizer. It was a good meal. Unfortunately, the memory and story of this particular visit is still going to be the horrible wait management.
I sent out a tweet about this before we left the restaurant, asking someone to contact me. Two days later, I have not been contacted. Just an FYI to Oregano's management: several hundred people saw it and I'll be tweeting out this review as well.
Last time we were there, our food was delayed because it was dropped on the floor on the way to the table. It seems that it's always something at this location. We may visit the others down the road but there are many other options in Gilbert if you're looking for a nice and fun place to eat.
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