I have been getting fresh fruit and vegetables from them for over a year and have had a great experience. The box comes packaged with an ice pack to keep everything fresh. On a very few occasions I received some items that were not of good quality and I contacted them and got a credit on my next order, no questions asked. But the most amazing customer service was this week when I discovered that I had "ordered" a small box. I did not think I had clicked on the purchase button and contacted them by phone and email. I was too late to cancel the order, but Nate called me and credited my account for that mistake, probably more on my part than theirs.
This is the kind of company that puts the customer first and I highly recommend them!!!