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| - The 1-star is for the wait and the way management dealt with the situation. I waited for basically 3 hours. Some people behind us in line waited over an hour and were turned away! Then they told us that essentially we would only have ~30 minutes to get food. Um, really? After waiting an hour, we discovered that we could have paid $15 extra to skip the line. We wished we knew that earlier, but at that point, didn't think it'd take another 90+ minutes to get seated. Once inside, the place was half empty and plenty of food. I went in feeling so frantic that it took half an hour just to relax and enjoy my dinner.
The manager should have told us when we paid not to worry that the food will stopped being served in 30 minutes, but that it would plenty of time to enjoy. Because the way told us (with fear in her eyes) freaked me out. And honestly, there was more than enough time, I didn't have to run around piling plates on the table. I could have made 2 or 3 trips of smaller plates. Summary - overall, one star because of the horrible wait and customer service. Management should really work in this area.
For the food itself, it really is a 4.5 star buffet:
Oysters - 5 stars, made sure to get at least half a dozen to get my moneys worth. They aren't as good as shucking your own up in Tomales Bay, but they do look like Sweetwaters. Most importantly, they are juicy and plump and tasty.
Crab legs - 4 stars
Shrimp - eh, 2 stars. seemed undercooked, not cripsy but plasticy, and were gross. I ended up wasting a lot of these because I got so many the first round, and they were gross.
Dim Sum - 5 stars, just as good as the best in the Bay. The hao gao and shu mai were good, but the Shangheinese dumpling was the best. Super juicy.
Hot meats - 4 stars, co-worker really, really enjoyed the lamb
Nigiri - 4 stars, only 2 types, salmon and tuna, but both nice and fresh. The nigiri is kinda hidden away though. It's hidden in a corner and easy to miss if you're not looking for it.
Charcuterie - 5 stars, lots and lots of coppa and other good stuff
Cheese - 3 stars. tillamook, really? Tillamook is good, but they could definitely improve the cheese selection. There were no soft cheeses :(
Beverage selection - 2 stars because there are only 2 wines by the glass. Seriously, meh. I would have loved a glass of Sauv Blanc for $7, but the bottles are $25 and you know those are $10 at BevMo. Skip.
Environment - 4 stars. The place is brand new and designed, it's pretty and relaxing. Unfortunately due to the experience above, it took 30 minutes to relax after getting in there. Management has some BIG KINKS to work out. I won't be back for quite a while.
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