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  • Well ....after traveling 11 hours from NH to visit our family and not having been home in 2 years this restaurant was on the MUST do on the list before heading back. WHAT A MISTAKE! We first waited 35 minutes to be sat and during this time had to watch about 5 people including the manager figure out how to make a table to fit 9 people (clearly a struggle). Once they arranged two tables to accomodate our party the manager announced that 2 women would be taking care of our table for service which never happened and the one server we did have was absolutely over whelmed even announcing that to us . Our food took another 45 minutes and during this time the waitress never came back to see about refilling coffee urns or waters and was MIA. When she did arrive with the first tray of food she managed to spill hot syrup onto my 82 year old grandfather who than had to undress down to his under shirt in the middle of the restaurant. She did apologize and brought over a warm towel for him to wipe himself off. It took about another 4 trips to and from the kitchen window to get the remainder of our food instead of our waitress asking for some help were all getting served at different times with different parts of our meals. After all the irritation and frustration we were ready to leave after 2 and a half hours and were given our checks. We went to the check out counter only having to ask about speaking with the manager who had no clue what was happening and while apologizing tried to blame the poor service on the fact that the two tables that were put together for us were in 2 seperate sections for their servers (DON'T GIVE ME A LAME ASS EXCUSE GUY). Being someone in the food service business I would have offered to pay for the dry cleaning for the spilt syrup or a discount off the bill to make it right. It is going to be extremely difficult to convince me to go back to a childhood favorite restaurant the next time in town and if they happen to sell sausage gravy at the Giant Eagle grocery store id rather get it there. Good luck to anyone else who wants to head there for a meal! Such a disappointment
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