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  • With all the choices to eat in Mentor, Ohio you'd think customer service would be a priority. Not at the Brown Derby at Diamond Center... The prices were a tad high but the food was OK. Our food came in a timely fashion and the waitress was attentive albeit a little cranky. The decor and ambiance were average. There was no room between the table and wall to get to the back of the booth (I'm not a "big" guy either). We found it weird when we asked our waitress about menu items she disclosed she had eaten absolutely nothing in the restaurant. Then the fun began. (The short version) While in a group of 8 we requested separate checks for 4 different parties (understanding the gratuity would be added in). We were told it would be best to keep the order on one check so the food would come out at the same time (huh?). We were then told she'd break it up the orders at the end of the meal for payment. Nope! One Check! 45 minutes after dinner we were fuming as we finally walked out the doors (for the first and last time). The manager couldn't care less when discussing our situation. There are to many great places to go for dinner in and around Mentor. This Brown Derby will no longer be one of them.
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