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  • I have not even had my appt with this dental chain and already I am not happy.I called the number listed on my membership card, was placed on hold for a very long period of time, then asked some general identifying qiestions by a very unprofessional rep, put on hold again, only to be told that I needed to hang up and call another number because I was a new patient. No offer to transfer the call. I called that number and was put on an even longer hold and then asked the same questions again. I was placed on another long hold and then told I needed to call a third number because they were too busy to take my call..no offer to transfer me. I called the third number, another hold, then asked a third time for my information. Then told there would be a 2 week wait before I could be seen. When I pressed for an earlier date I was told they were very busy, but I was given one a week earlier. Then I was told to download the forms for their office via the website and have them filled out prior to my visit. There are 14 pages...more than any doctor's office I have ever been to. This is the only dental insurance my employer provided and I will not be renewing at the next open enrollment. I would rather pay out of pocket!! Less than one star is not an option here but should be :(
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