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  • So this may not be the most helpful review but I was turned off from the moment I called the store to see if they had a certain product. A little history: my poor fish, Effie, is suffering from the big C: Constipation! That's right! My poor little blocked up Effie can't make things happen and she's floating around like a fish whose had one too many fish cocktails, wobbling back and forth because she's too heavy to control her direction! It's seriously sad watching her struggle and it seems I've exhausted all of my Google-searched methods until I came across a product called Daphnia. Apparently it's some type of dried up worm or something that helps... alleviate some of the blockage! Since this was my last resort and I only had time during my lunch break to get this, I'd thought I should call Petsmart to ensure they actually have it! When I asked the employee on the phone if she had the product, she immediately replied with a cold "no." No "let me check to see," or "I'm not sure, let me find out," but just "no." So I was left with an awkward silence and disappointment as I quietly said "...oh. Ok. Well, thanks?" Something just didn't sit well with me after that. Anyway, I decided to go with a more local pet shop, which was right down the street. The guy working there was SO friendly and helpful, and as I told him the story about Petsmart, he replied "I'm pretty sure they do have this same exact product over there." Needless to say, I won't bother going in that Petsmart from the phone call alone. Are the employees that lazy that they can't even check to see if there's a product? Must not want my service!
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