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  • Owner/Manager: There was no manager to support your new team. You had 1 girl with a few months of experience, but not a manager trying to keep confusion and chaos in order. You had a male (brother of manager or owner) who was doing his best, he was kind and apologetic, but stressed. Staff did great, the fault is on the lack of leadership to train and guide them. It was unorganized and the staff confused but doing their best to be discrete and fix. The number system to deliver food to tables was not working. Staff walked around trying to find who orders belonged to. Get tall numbers so they can see what table to deliver to. Burgers and fries came out separate. You must have a system in place at your mesa store, this store needs a better system. Orders took long, the girls on the grill got burgers confused, had to cut them and check, ask customers. There was nobody to manage and support, train and guide the team. I asked for the manager, no manager on duty. The staff hustled and did what they could. My 13 yr old daughter wanted to go behind the counter and help. 14 people in the location on 1/24 8:30 pm, most felt bad, frustrated but could see the effort and stayed, 1 couple got a refund. Don't dare blame the team, they tried, they were not ready to be alone. Food was good.
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