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  • Dear Panera, I really wanted to like you...I remember years ago eating a cozy bowl of soup at another location in a place far away on a cold day. When you opened so close to our house, I thought, this is a good option for that late Sunday night snack/dinner when I don't want to cook, and we could just have a quick healthy meal. Well, we have tried twice now to like it, and my hope is waning. First, the decor is not cosy by any stretch of the imagination. I feel like I am eating in a airport cafeteria. But I could overlook this. I understand that this is not food cooked on the premises. I can overlook that. What I can't overlook is cold soup, chili and pasta. Both trips. Please, is there some temperature regulation that you cannot make hot soup in order to avoid future litigation? Literally, all our soup, and chili last night was tepid, while our Mac and cheese was downright cold. And we dined in, this was not to go...Yes, we could have asked for someone to reheat, but I believe that if one of your main dishes is soup, it needs to be served hot the first time, and as this is a quick stop from home, it felt like too much effort. It's not me, it's you. Goodbye.
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