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  • I love Papa John's pizza but this location has serious service issues. Last Sunday I tried to order online but it would not process so I had to call. The phone attendant was incredibly slow and his repeats back to me were mostly incorrect. An hour after I ordered the pizzas they still had not arrived so I called to check on them and was told the order was deleted by mistake. No apologies or anything. I was told the manager would compensate us but when I drove in to pick up the original order to be delivered no one made any mention of their mistake. Tonight I went to order online and the order went through but I never received a confirmation email. About 20 minutes after I placed the order I called to follow up since I did not receive a confirmation and was placed on hold. After 5 minutes I hung up and called back and when Annie - who left me on hold previously - asked if I would hold I said no and she said 'thank' and out me on hold anyway. I hung up and called back and the manager answered and I explained all the issues and all he did was check the order and say it would be here shortly. So of course I related all of the above and he asked what they could do instead of offering apologies or solutions.
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