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  • Dear Dr. Saxe. Your office manager was rude and did not tell you the truth. Sorry you were fooled by your staff. The day I requested the File, I asked for a full file to take to another Dentist. Your Blond office manager may have had me sign something else to make it even more difficult on my exit from your office. However, the argumentative and condescending attitude your office and you persistently gave to me and my child is the reason, I did not go back to you in the first place. I felt obligated to go back the last time since the shoe was placed in by your office and felt that you should be the one to remove it. When I asked for the file, and i was disappointed in the explanation of your policy not to give out a copy of a file, your office manager yelled profanities at me. She has no professionalism. Others agree. She also screaming at me " I am not an Idiot" several times. All I said back to her was this is not what I asked for and I don't agree with her behavior. Your office manager also told me it is not your offices policy to give out the file. So again... your office is misstating the truth. I am so surprised that getting a file from your office is so Difficult. The fact that you defend this type of behavior by your staff is just reflection of you and your office. Poor treatment of patient families and standing by your unprofessional office manager instead of recognizing a patient's right to have their file moved falls below any standard of care. Yes we went to another dentist. We love it there and we are very happy there! This is the first time we have ever had to move any type of care for anything. we are loyal to businesses we are happy with and who appreciate their clientele. Good Luck with patient development. BTW. The Appliance was obstructing my son's adult tooth.
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