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  • I have several accounts with Cox (as long as 20 years now!) as I manage vacation rentals. A lot of the time the service is fast and courteous but there have been a few times now at this same location where the sales reps have either an indifferent or noticeably cocky (and once even rude) attitude. I had both a TV box and a gateway to return today. I got there just as they were closing, like a minute before 7PM, but the doors were already locked. I realize that when it is almost closing time and there is no one else waiting some employees close a few mins. early but it's not the best policy. However, the tall, lanky bald guy who said his name was "Vincent" wouldn't even let me in even though I told him I rushed as fast as I could to get there and I was still there (barely) on time. He said "I'll take the boxes if you want but I can't give you a receipt". I was taken by surprise because I needed to swap one out but he was in such a rush that I said okay, thinking it's better than a wasted trip. Within seconds however I realized that may not be a good idea because now I have no way of proving I returned them for my client. So I waited at the door until a different employee came to unlock them to let a customer out and told him if Vincent couldn't give me a receipt then just to give me my boxes back. That sales rep said okay. I waited and waited and finally both he and Vincent return with an irate customer who was exiting and very angry with and yelling at Vincent as well for some reason, but he brushed her off sending her out. Then I was told they could not give me my boxes back OR give me a receipt! He said he told me that but I said I reconsidered as soon as I had a second to think and need some proof they were returned or else get the boxes back to return another day. Apparently he had already checked them in (in which case he could have given me the damn receipt at the door!) but wouldn't give me either. To save face he said the account was in some woman's name (I'm a guy) so he "couldn't give them back to me anyway" (yeah, right, the boxes I JUST arrived with and gave to him) at which point I said that was ridiculous as I was an authorized party listed on the account and he saw me bring them in. He then became irate with me when I tried to see his name on his name tag that was dangling from his lanyard. At any rate, aside from closing a bit early and the poor attitude, they have to at least give me a receipt OR the boxes back when I immediately asked right after they took them. I know that much. I was just very astonished and displeased at the way it was handled.
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