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  • I have to edit/revise my 2/6/13 review. Turns out the night of Mason (my goldendoodle's grooming), he started acting really strange. Sitting, afraid to stand, rubbing his butt on the carpet trying to lick back there. First I thought maybe the shampoo bothered him but the next day he was worse. I checked him over and found that the Groomer, Cathy had literally taken a razor to the underside of his tail and also ran it across his butt (the sensitive area where business is done, if you know what I mean). The whole area was raw, red and bumpy. I was beside myself with anger at the Groomer for doing this. This should be done to no dog. I was also so frustrated that there was nothing I could do to make him feel better. I felt helpless and he felt either pain or itch or a combination of the two. I was hopeful he would get better quickly but 3+ days after the grooming, he was still the same. I had been speaking with the Owner/Manager, Ben Irvine and can say, I have never been treated with such respect, kindness, and sincere compassion for my anguish and for Mason's discomfort. Ben offered me the world to make things better, whether it be a salve, a free grooming, a free bath, for the other Groomer, his Lead Groomer, Amanda to take a look, see if she could do anything to make him better but I thought it would be too traumatic to take him back there. Ben ended up suggesting I take him to a Vet especially since it was Friday and he didn't want us to go through the weekend like that. He suggested a Vet he frequently refers people/pets to and they were fantastic. Very receptive to my issue, got me in immediately and treated the problem perfectly. I couldn't have asked for more. Ben generously took responsibility for the Vet bill (which those of you pet owners know, is never small). I gave 4 stars due to Cathy the Groomer, who got us into this situation, but I would still without a doubt recommend Kosmos and I cannot say how fantastically Ben handled this situation. I only wish I could be as good in my own business as he is in his. Ben did tell me by the way, he takes these issues quite seriously and would deal with this issue and I truly believe he will.
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