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| - Since my last post, I've been coming here almost every 2-3 months for a regular upkeep with Masumi and I always left happy.
Today was an unlucky day for me. I called last minute and she was fully booked so I asked for Jina since I heard really good things about her from this site.
I don't know if it's Jina's friends that posted here for her or if I caught her on a bad day but the reviews about her couldn't be further from the truth from my experience.
- I looked around and everyone had a juicebox but me. She didn't care to offer one so I asked for it. Not a big deal but normally, it's offered right away and it's one of the cute little touches that I love about this place. I felt right off the bat like she couldn't be bothered with me.
- She tugged at my knots without trying to hold my hair in place from closer to the root area. So I got to feel the full glory of hair pulling for a while and it really hurt!
- I asked for 1 inch off. She asked if she could do 2 and I said okay but nothing more. Someone please tell me how I walked out with easily 4 inches gone. I'm not exaggerating. My hair touched my tailbone when I went in and now it doesn't even come over my top rib area.
- I told her right away that I do NOT want thinning shears on my hair. I know I have a lot of hair and it's very thick but unless a professional is constantly gonna be styling my hair for me, my hair gets a bit fuzzy whenever I get it thinned out. She tried to change my mind about 50 times because she said it'll help with blending and I was smiling, listening and trying to reason with her explaining that I really don't like the way my hair is with thinning shears. Finally, she purses her lips and tells me 'sure, it's your hair' and her whole attitude from then got sour. I wanted to ask her if I maybe did something to piss her off this much, seriously! I felt so uncomfortable sitting there at this point.
- Masumi told me several times how much healthier my hair had become since I got it bleached a while ago and we've been slowly cutting it out while keeping my hair long. Frequent cuts and small trims was our mantra. All my friends even told me my hair looks really healthy now and I barely had any split ends albeit I'll admit it can be a little dry. Jina didn't care for this at all. She didn't hold back when she volunteered her 2 cents after the whole thinning shears incident. She told me how dry and damaged she thought my hair was and how we should cut off more than half of it (pretty much a bob). Not only was this slightly offensive considering I've been taking really good care of my hair since it's been dyed YEARS ago but I felt like she just didn't care to do anything that the customer was asking her to do.
- My hair came out pouffier than when I do my hair myself! Normally when I do my hair and straighten it, it's not salon quality but it doesn't look like a furball. I understand that her hair straightener was having issues but why couldn't she have just borrowed someone elses?
- At the very end, she could very well tell that I wasn't happy. I didn't say anything but my face isn't that good at hiding my expression. I don't know why she thought it would be smart to try bringing up the thinning shears again but this time, I had a very stern "no" in my tone and she finally let it be.
I didn't even want to leave a tip but my parents raised me better than that so I gave her a quick $5 and I was on my way.
BTW, i'm not just saying this.. When my boyfriend saw me, even he asked wtf happened to my hair.
I learned my lesson. Stick with Masumi. Sorry to leave some awkward tension in the workplace for them but Masumi's the only person I've ever been happy with when it comes to my hair and Jina's the one stylist that made me this upset.
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