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  • Our homeowner warranty covered ice-maker in the kitchen stopped working. It was a difficult repair due to the fact that it's built into the wall and the water lines are in the 4" clearance under the unit. Denali was our assigned vendor for our 2-10 Home Warranty on our purchased home. Our icemaker in the freezer stopped working and we filed a claim. You can always tell how great a company is by how they handle a problem, especially when it occurs while making a repair. The problem was that there were apparently multiple failures in our current ice making system. Alvin at Denali was so patient and so helpful and so informative and so shared in our frustration in not being able to directly pinpoint the problem. Alvin was extremely thorough and eventually found all the problems and fixed EACH and EVERY one of them. Shaunna, who provides dispatching at Denali, was so great to deal with! She was eager to get Alvin here in my crazy work schedule and she was always a friendly voice when I had to report that it still was not working. It took 4 visits and I'm so grateful that Denali worked until the problem was fixed. We are going to hire them personally to help maintain our home. I trust them and know that they will do whatever it takes to get the job done and make their customers happy!
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