I would have given it a 5....would have.
The food is off the charts good. Pretzels, Italian sandwich, fried chicken, and the awesome grilled cheese sliders are all my favorites.
BUT.....
one of my cousins ordered a soft drink with his meal. we ordered ALOT of food so we were there awhile, so he had quite a few refills. Server was on the ball, she'd go fill it up even if it was only 2/3rds empty. At the end of the day (bill). He was charged for 6 softdrinks at upwards of $2.50 a piece. Besides not mentioning in the menu or by the waitress....to charge full refills for not empty cups, just wow.
pay attention...no free refills here, and guard your cup with your life if its not empty.
Other than that... YUM!