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  • I really like Cold Stone Creamery's. However, the one at Casa Paloma really needs to take measures to handle the huge influx of customers nightly. I cannot think of one night that I have ever been in that the door isn't being held open by a customer's foot and the line is out the door to the curb. Yes, that IS a good thing, however, with only 2 employees working, it just moves entirely too slow. Rest assured that if you are 5-6 people back in line the wait is at least 20 minutes. If you are at the curb it will be at least an hour! There are two stations for prepping ice cream there and I have never once seen the other station open so that these people can work faster with more employees. I was there three weeks ago and everyone was so bothered that they all began to leave. Myself included. As people were walking to their cars, the conversations overheard were all the same, "this place is entirely too busy for them to always only have two employees!" I think the owner really needs to know about this. As a business owner, I'm sure the question is always, "would it be cost beneficial to add another employee or two?" The answer is yes! In this case, yes! You are essentially turning people away. I watched over 15 people leave one night. At $6 average each ice cream that is approx. $90 that walked away in 3 minutes. And keep in mind that was only what I witnessed. This happens several times a night. We drive by and check the line before we ever get out of the car. Let's just say that Baskin Robbins in Ahwatukee gets a LOT of business because of this. -Hopeful for faster service soon
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