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| - Please read this all the way through. I'm sorry to be writing this, and I hope that the owner contacts me via yelp. Summary: horrible service and bad food prep...probably good recipes though.
My gf and I were so excited to go there tonight for a romantic dinner. She read about the cioppino reviews on yelp and in the local paper, and we can't disagree with those reviews...BECAUSE WE NEVER GOT SERVED OUR ENTREES!!!
We got to the restaurant and were encouraged by all the italian speaking customers; they must know something. Our waiter told us that they had none of the wines on the wine list, but put it out anyway because their new wine list for their new wines wasn't printed. A bit quirky, but he recommended a Pinot Grigio and it was decent...so onward.
As this was our first time there, we asked the waiter for recommendations and ordered our food. Me: fried bread and mozzarella in tomato sauce and filet of sole francese. Gf: calamari (recommended by server) and (what else?!) cioppino.
My appetizer was a glorified grilled cheese sandwich; nothing special, but not bad and a huge serving. My gf's appetizer did not come at all. We shared and got halfway through my appetizer, when we asked the waiter about her calamari. He said it would be ready in 3 minutes. Obviously, they started cooking it right then, and a few minutes later, out came her calamari and my entree!
Her calamari was not good. The breading was decent, but the squid itself was not. The dipping sauce, however, was excellent. This place has some of the better tomato sauce we've had in Las Vegas.
Let's talk entrees: My fish was raw on the inside. If you check my profile, I love sushi, but not half-cooked, half-raw lower quality fish. The francese sauce seemed good, but it was hard to get over the mushy egg-coating and raw inside. The side of vegetables were excellent, but I'm really starving for something good to say. (pun?)
We asked about my gf's entree and were told it would be out soon. About 30 minutes later, we left without getting my fish or her cioppino. Our waiter obviously let us down. We spent 1 hr and 20 minutes in there and got a glass of wine each, a grilled cheese sandwich and a bowl of undercooked calamari. We left $40 on the table and walked out.
Our waiter never admitted a single mistake, nor brought a comp'd glass of wine to hold us during our wait. In fact, our wine glasses were empty for between 30-45 minutes and still did not get the attention of our waiter. The owner did not acknowledge a mostly uneaten bowl of calamari and an entree that was sent back. When we walked out, we passed the owner who couldn't be bothered to even spare us a glance.
This restaurant was not busy. There was no reason that a table of six, who arrived 30 minutes after we did, should be finishing their entrees when we walked out hungry and unserved. Also, there was a brand new busgirl. She was sweet, but had no training and was left to her own devices. She was the only one who saw our unhappiness, but was obviously in no position to do anything about it.
To quote my gf, "Our romantic dinner turned the entire evening sour." Thanks for nothing, Gina.
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