I've seen the COIT name around for a long time, and have never used them until today. Marquis W. was the specialist that arrived to my door, and he was helpful and easy to work with. I had a smelly rug in the garage that he helped me move and unroll in order to get a quote. He moved things around so we could look at it. After that we went inside for the couches. He sized them up easily.
During the process I offered him a drink, which he accidentally spilled on the rug.. Heh.. he then apologized profusely and offered to clean it, and the one similar to it in the front of the house to make up for the mess. THAT was what put me over from a simple bid to getting things cleaned.
He cleaned the rugs - and they looked as good as the day I bought them.. literally. I was shocked that their cleaners took that much dirt out..
He started to work on the couches and it took a while.. There was a lot of pet hair embedded into them. Undaunted he kept at it until the job was complete. They're drying now, and the parts that are dry already are cleaner than I expected.. the colors in the fabric were much richer than I imagined they'd be..
I sent him with the stinky rug from the garage and can't wait to get it back.
If the first portion of service is any indicator, it'll be like new...
I would definitely recommend Marquis W to anyone needing upholstery cleaned. He's a really nice guy with a great sense of humor.