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  • I contacted these people to do warranty replacement of a hot water heater. The tech came out and took out the heater. They had a problem with the warranty but I called Rheem and pressed the issue. I called the plumbing company back and told them that I had gotten the warranty honored. They continued to call the warranty line instead of the number and contact that I had given them. I made 23 phone calls trying to get this issue resolved. At this point I didn't have hot water for 3 1/2 days. I once again gave them the number and contact person. I waited about two hours and called back to find out the status. They told me the name I gave them was not valid. I hung up and called the number and asked for my contact and he came to the phone. He told me no one had called. I soon came to realize they were blowing me off and had not returned any of my 6 phone calls they said they were going to return. They don't care and if they were doing a job that would have been much more expensive than this replacement I would have lost my mind. I don't know what kind of work they do because I couldn't get them to do any for me. The technicians were always at least 45 minutes late and there are no follow up calls. They answer the phone asking how they "can make you smile." Wow, huge stretch. Half way into this experience the only way they could make me smile was to disappear. I had the work done elsewhere and I would never consider using them again, ever.
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