| rev:text
| - I have used this service before and was satisfied, until June 20, 2018. I prearranged via telephone a pickup from Terminal 3 to Georgetown and clearly specified a credit card would be used for payment to the driver. The car 570L arrived quickly and was clean and the drive uneventful. When it came time to pay I presented my MasterCard and that's when the problem started. The driver found he had no connection on his payment device. He tried several times to put the card throug, he even tried to put his own card through at one paint in this debacle, and each time the unit said 'no connection'. He then tried driving the car (with me in it) off my property and up and down the street in search of an internet connection, at one point he drove me to an auto repair facility up the road, stopping along the way and staying parked in the auto parking lot trying to obtain internet service. I finally asked after a very extended period to please return to my property to sort it out. It was getting dark and I was travelling alone and getting anxious. I only had a credit card in which to pay with. He proceeded to suggest that he would drive me into Georgetown to an ATM to get money. I said no to this as it would add another 20 minutes to this lengthy ordeal of being trapped in the car.i offered him a cheque which was the only other logical option. H e said no to that idea. He then proceeded to call his dispatch office and I could hear every word. They told him they could not take payments via this route as he was desperately trying to get someone to process my card payment. Then he called 'Gurdeep", whoever that is, who told him to try charging his unit. He then spent at least 20 minutes looking over every inch of his car for his charger .....to no avail. I insisted after 45 minutes that I was leaving and going into my home and that a cheque would be the only option. He refused to leave my property. I went inside leaving him to pace around my driveway in the dark on the phone with Gurdeep. After another period of home the driver came to my door and asked me to speak to Gurdeep. I explained what was going on to Gurdeep and his impolite aggressive and rude response was that it was 'not his problem that I had no cash'.....and the problem was I lived in Halton Hills. I decided not to communicate any further with Gurdeep as he was not understanding of the situation, and of the fact that I had specified upon booking that I would be paying by credit card. The driver then told me he would call the police for non-payment, then decided after another call, and more pacing around my driveway that Gurdeep would accept my cheque. At this point I was terrified, and it was dark and I was alone. I told the driver I would have my husband (who was in another province) call the company to arrange a credit card payment. The driver still refused to leave. My husband called the company and they finally accepted his card for payment...somehow. The driver sat on the road in front of my house until the hit man Gurdeep received payment I guess. I will NEVER use this service again. It was a horrible experience. I had every intention of paying, and sincerely hope this does not happen to anyone else, especially a female travelling alone.
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