Flemings is one of the chain steak house that I enjoyed going. Their food is better than most other chain steak places in my opinion for a more affordable price. I was craving for steak the other day and they are doing a promo for AE card holder. Therefore, I decided to try the new location in Town Square.
It was relatively packed on Wednesday night. We were seated right away since we had the reservation. Our server was attentive and accommodating. I don't remember her name though. Her service was 5 stars till something happened when we paid our check.
Food
French onion soup: I always like the French onion soup there. It's not too salty like most places and it was flavorful. (4.5/5)
Heirloom tomato and burrata salad: I really enjoy this dish. The homemade burrata was amazing. Only complain was the portion. (4/5)
Prime rib: my friend was satisfied by the medium prime rib. I thought it wasn't too bad but not amazing. (3/5)
Dry age prime ribeye: I ordered a medium rare one. With dry age steak, I was expecting the steak to be more flavorful and tender than regular ribeye. However, I didn't quite taste the difference. (3.5/5)
Chocolate lava cake: this is my favorite dessert there. However, they used to use blue bell ice cream I believe. The ice cream that came with this dessert doesn't taste as rich as blue bell anymore. That was a bummer. (4/5)
Alright, back to the story. So when we were paying our check, they couldn't get the total correct due to the promo on the AE card. I told the waitress our check amount was off by $15. She apologized and took it back. The manager was helping her figuring out the correct amount. After 20 minutes went by, waitress came by and dropped off the check. Guess what? The total was still the same amount before they did any correction. I couldn't find the waitress so I called for manager. I explained to him that the total was still off. He looked at it and said oh she didn't take if off? And he walked away. Then he had another server to drop off the check. I think it's very very unprofessional of the manager. He should have apologized for the error, fixed it and brought the check back himself instead of blaming on the employee. Due to this whole "they can't get their math right" , I waited 30 minutes just to get my check corrected. Not very happy. Not going to return to this location.