| rev:text
| - Oh, how the mighty have fallen.
We came for happy hour (because as I've previously stated, things are over-priced, so at least the appetizers are brought down to what they should cost anyway), were promptly seated, and our drink orders were immediately taken. I had the same waitress that I had the last time I came here, nearly a year ago (September 2014). However, being that management responded to my previous post in such a sincere manner, I assumed any previous issues would be addressed and I expected the best.
Well, I'm glad I didn't bet on that! There was no change. She was still unengaged and seemingly annoyed that we took a while to order. We did have a new guest, one who had never been to this restaurant before; one who hails from Italy and was cautious about this Americanized Italian food. (For good reason!)
On to the food:
I ordered the vegan "chicken" wings in Spicy Thai Peanut Sauce. The wings were indeed very good, however, I learned later (while writing the review and looking at my receipt) that I'd been given RED THAI CURRY VEGAN WINGS instead. I had to go back and update my posted photo from that day.
RED THAI CURRY PASTA (made vegan):
The vegan option comes with a brown rice penne pasta, vegan chicken, broccoli, mixed veggies, green onions, and almonds. I omitted the almonds and any peas that may have come with the mixed veggies. This dish was ok. I don't know why I keep ending up with underwhelming flavored pasta dishes here. It's sad, really. Oh, and this dish came with a LOT of what turned out to be eggplant (not mentioned in the menu description). I spent a considerable amount of time picking these out of my dish.
DD got the JAMBALAYA dish, which she said was better at the Sedona location. She said it wasn't as spicy at this location. She did omit the chilis, but they were also omitted when she ordered in Sedona, so...
My other DD ordered a CHEESE PIZZA without the sauce. (She doesn't like American pizza sauce.) She said that her pizza was ok.
FOCACCIA BREAD:
This bread is automatically vegan. It's yummy, but there is no vegan butter option to accompany it; they only have regular butter. Luckily, the busboys (I'm sure that there's another name for this job, but it escapes me atm), were very attentive. They kept the water topped, and one even brought some oil and vinegar for dipping the bread.
Side note: the Italian DD says that this isn't authentic focaccia bread.
1/2 way through our meals, the waitress brought our check and sat it in the middle of the table. There was no, "Would you like anything else?" or "Are you interested in dessert?" It was more of a "pay up and get out" feel. When I informed her that we'd like dessert, she seemed flabbergasted. *eye roll* See? Now you've wasted a tree because you have to re-print the receipt. As the check sat on the table, my Italian DD mentioned that she never received her Coca-Cola soda, and asked me to check to make sure I wasn't charged for it. I looked and indeed, I was charged. I did bring this up to the waitress when she returned with our desserts and she brought out the Coke (AFTER the main meal was done and over).
DESSERTS:
Vegan Apple Cobbler w/ coconut ice cream. This was yummy. The cobbler was hot and sweet and the vegan ice cream was creamy and delicious. They even put some chocolate syrup on it.
Italian DD got the CHEESECAKE w/ CARAMEL SYRUP. She really like her dessert as well.
Lastly, Picazzo's has a REWARDS PROGRAM. It's mentioned on their receipts and on their website, but the waitress never asks if you're a part of the program. AND if you forget to give them your rewards account number, the company only allows you 3 times to add after your visit
So, you'd think the employees would ask customers if they're a part of the rewards program prior to printing out the receipt, because GUESS WHAT? I AM a rewards member. I had points to redeem (and a Groupon too), so she had to re-print the receipt AGAIN. *sigh* So much for being eco-friendly. Oh, and she said that a manager had to come over to scan the Groupon. That manager creepily came around my shoulder, scanned my phone and left. No, "hello," or "How was your meal?" He said nothing; just scanned from over my shoulder and disappeared again. (I saw another manager speaking with other patrons, but we were never address.)
Their prices are too high to have bad service, messed up orders, and forgotten items. I still left a tip, mainly because of the busboys, but it was substantially lower than what I'd normally leave.
Oh, and my Italian DD, who has only been in the U.S. for 2 weeks, asked, "Are you sure this is supposed to be Italian?" I think that statement speaks for itself.
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