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  • Ok, sourced this company on Craigslist on 6/6. Interaction to schedule an appt was very good. Booked the 8am - 10am timeslot for 6/7. Tech showed up and accessed kitchen drain from recessed clean out in block wall. I have lived in the home for 20 years and have had to call to have the drain cleaned out 4 times. This is #4. Every prior time the guys use the vent pipe on roof. House is 50 yrs old. This time he takes the cap off. Snakes it. Sends me still pics of the sludge they got out (wow, shocking) then tells me he would have different tech come out and run camera down it. Cam man shows up at 530pm. I ask him how he will get the cap back on since the first Tech said its all rusted. He said they can put a plug in. I asked why they didnt just not disturb stuff on an old house and go in from roof. 'Well, this is the access point'. I mention I have read the reviews on YELP (epiphany happened much too late) and I think their biz model is to make the customer go thru this process and then give the customer a crazy quote for repairs. He said its not. Ok, cool. So then I mention how he opened an old cast iron cap that he didnt need to and now I get a $5 plastic plug in its place? He said it wouldn't leak. Ok 'so you will give me a warrranty to that effect? Well, yes...for the part. Really? The $5 part? Then I offer the deal of the century...I will go double or nothing on the $64 charge. 'You put the cam down the line and if you don't find some additional required repair I will pay $130. Yeah, umm he declined so I tell him I don't want any cam action, just make me whole again. Oh...wait, you can't because now I will have a $5 plastic and rubber butterfly plug in the cleanout. Wait it gets better.....wait for it....I have to get the part. 'Ok, lets make sure I have this right... Tech came this AM took the cap off. Determined it was rusted and wouldn't go on. Now I waited for 45 min for cam man to drive across town and he couldn't pick up the part?' Response was..well sometimes we can get it back on. Really? A customer goes through all this for a potential $5 expense save for them? Ok, they return from home depot and install the plug. Drain is clear. I pay $64. Note to self: Save the random independent guys phone number that I found on CL four years ago, pay $100 and live happily everafter.
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