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  • I love Osmows but this location has to be one of the WORST - HORRIBLE!!! I had two orders placed and instead received two surprise orders since they weren't made with the toppings i ordered. When i ordered i told them two toppings I didn't want - and clearly, and when i received my shawarma those were the ONLY two toppings it had - mind blown! And that's just the beginning. The chicken tasted dry and did not seem fresh or to a certain quality that I'm used to in comparison to the many experiences I've had at other locations. There were also three sharp pieces of crushed bone inside, and a piece of cartilage. I ordered hummus and tzatziki as well and there wasn't much of any, especially the tzatziki. The hot sauce seemed watered down and runnier than i recall, and it didn't have the same hot spicy flavour that it usually does - are they trying to stretch out the product by watering it down or something?? The wrap itself was over toasted and was cracking as you tried to eat it... And then there's just the way it was made; what a COMPLETE MESS!!! The toppings weren't even spread out evenly throughout the wrap - every 2-3 bites it was like eating a different wrap.. just horrible. A regular and super were ordered and both seemed on the smaller side - i guess it's a good thing since it wasn't good anyway, less to eat. The second wrap had the same cracking issues, was missing two toppings, toppings again weren't spread out evenly (one bite was just lettuce!), and it had little to no hummus and tzatziki. Both wraps clearly made like crap because there's no care, or just inexperience from poor training, management, etc. The bathroom was also filthy and had a handful of fruit flies buzzing around, go figure! This is based on several visits to multiple locations and again this probably has to be one of the worst, next to Mississauga (Dixie) location. My first visit and will be the only since they're completely incompetent at making quality shawarma's that are up to par with other locations (2 in Brampton & Steeles location).
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