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  • My love affair with Steak 'n Shake is OVER. We were regulars, going 2-3x per month since their opening and had always enjoyed our experience, up until the last two times we've gone (the most recent time being last Saturday). The table we were seated at was filthy, as was the ketchup container that was on our table (layers of visible greasy fingerprints, as well as layers of hardened ketchup all around the outside of the cap. Disgusting.) We had to request our table be wiped down, and that we get a different ketchup container. If the seating area is so visibly unclean to customers, what must the kitchen area that we can't see be like? And then there's this: they have very obviously downgraded the product they use for their burgers. The taste has changed and not for the better. The meat now has an underlying taste and smell to the point of being rancid. I noticed it the time we ate there before this one, but thought it was just an isolated incident and/or maybe it was just my picky ass. Nope. My husband noticed it with his burger this time, too. I want to throw up just thinking about it. I have since contemplated just going there for a 1/2 price shake during happy hour but have come to the conclusion of no. Because filth.
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