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  • Used to be my favorite.. but atrocious customer service has me steamed.. So I made reservations for a party of 4.. 4 weeks out. no problem.. all confirmed, I actually went back to opentable a few days later and adjust the time slightly, but still no problem.. got confirmation email.. all was grand in the world. Was to be a nice night.. taking my staff out for a meal. Night before, I went online to add a person, make it a 5 top, the more the merrier. Opentable said I needed to call, no problem, I called. Phone was answered by a extraordinarily unhelpful, borderline rude woman who said "how can you have a reservation? we are closed for a special molecular dinner, and you aren't on that list." Me- "um what? I have a confirmation right here" Her- "Yeah you should have been called, you can't come unless you want our (Stupid hipster nonsense molecular) special menu. You're going to have to go somewhere else" Me- "um no I don't want your stupid hipster meal, I just want to go to a favorite restaurant of mine" Her- "nope, go somewhere else" So I'm upset. No one called me at all.. and had I not wanted to add a person to my table, I would have turned up and been turned away, embarrassing me and my party. I had to go to a less desirable place (true story, it turned out to be better than Harvest anyway, so I guess I win) Here's the real punchline, the next day I receive an email from the proprietor telling me that I was notified.. and I must have just ignored it. Well.. the thing is I wasn't. She also said they hate using Opentable, because problems happen. WELL THAN DON'T HAVE IT AS AN OPTION!!! Since I didn't like being called a liar, I pulled the phone record for the phone number she said she called.. Oddly enough, no call from them.. at all.. anywhere. Huh.. Who would have guessed it! Short story long.. this place didn't handle my reservation properly. they called me liar, which I wasn't. When I emailed them the phone records to show they did not in fact call me.. oddly enough, I never heard from them again. There are excellent dining options in Madison.. choose one that treats you properly.. this ain't one of them that does that. (left 2 stars, because the food was fantastic the other times I've been there.. will never be back because of service and that makes me sad, cuz they cook a mighty nice meal)
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