Just a mistake. Asked for it toasted, they didn't. Just entirely a failed attempt. Luckily I travel enough to avoid this place in the future but then again, they get enough business because of their location and with all of the fillers in everything that makes it subpar compared to McDonald's. At this point thinking about it, I wish I would've hurt myself sharpening a knife, rather than eat a bagel that for some reason tasted like a pretzel with proteins that are worse than my college dining hall... and that's saying something.