My family and I were in Pittsburgh for just over a week after Christmas this year because of an ill family member who had been transferred to UPMC. The staff at this hotel went above and beyond. The shuttle drivers accommodated our need to get back and forth from the hospital even at non-designated times. One shuttle driver in particular picked us up from the hospital and drove us to whole foods and back to the hospital because it was New Years day and no other food options were available to accommodate my dietary restrictions- even though his shift was done at 6 and I wasn't able to call for the ride until right before 6. The front desk staff was understanding of our need to be flexible with checkout times since we weren't sure what day the discharge and transfer would be happening.
The room was nice, the cleaning staff were thorough, the rest of the staff were compassionate and lovely, and the breakfast food selection wasn't bad either.
All in all this was a haven when my family needed it most and I would absolutely recommend it to anyone staying in the Oakland area!