Terrible customer service. Called to put wing order in for Super Bowl. Granted it's a busy day for them, but I was putting my order in FIVE AND A HALF HOURS before pickup. First I was told we could not pick up the order at 6:00 pm, only 5:45 or 6:15, which seems arbitrary and unusual considering the game starts at 6:30. Then, when I asked for the wings to be cooked well-done (which is standard as otherwise they are rubbery and cold) I was told they were not taking any special requests. OK, fine. Won't bother ever again. Remember folks -- you're a wing joint, nothing more. Get your act together.