This is possibly the worst experience I've ever had with a business. They couldn't sell my property so an agent there suggested they manage it as a rental property. After putting in a temporary tenant, they managed to get tenants who signed a one year lease. They have lived there for almost two months. I have received half a month's rent income - after they deducted all sorts of fees, that I can't figure out and no one will explain.
The property manager tells me she is not responsible for the bookkeeping so I have to call their accounting office to find out where my money is and have the fees explained. The office does not return my phone calls, the property manager made an agreement with the tenants to pay half their rent on the 1st and half on the 15th, she never asked me if this is okay and of course the mortgage company expects their money on the first.
We also created other deposit and fee structures that she completely ignored, and despite repeated requests she has never sent me a copy of the lease agreement
My experience has been terrible - the agent is so unprofessional and the company so unethical it is mind boggling.. I strongly encourage anyone considering working with this company to keep searching for another property management company.