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  • Glens does have good custard. It's "famous" for a reason. But recently one of the younger employees was given a $20 for only a couple of dollars worth of ice cream. He was jumpy and very rude. He folded up the change, which I assumed was my proper change, and handed it to me without looking at me. The next morning I realized he had only given me $5 back, which explained his odd behavior. I called the manager on duty and was told that they would look into it. Upon visiting in person and speaking to someone else, I was again told the same thing. (No one asked for my name, phone number, or anything else, making it clear that "looking into it" likely meant nothing.) I didn't expect to be refunded but if the staff members I had spoken to would have seemed even remotely concerned by this or had provided proper customer service under the circumstances, I wouldn't be writing this review. In my previous 10+ years of experience at Glens, I was always pleased with the wonderful customer service from the young staff. I'm sure this was a one-time thing, but just to be safe, as I don't know if that particular employee is still working there - be sure to check your change before walking off with your frozen treats.
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