considering that this is "fast food" i would expect fast service. the drive thru should especially be provided with the fastest service possible. with that being said, if i ordered something that was not ready or was going to take a while, i should be advised of that when i order it and before i pay for it. if i do have to wait for the food i paid for after i was expecting to get it right after i pay for it..atleast have your employees apologize for the wait...also check your cleanliness at this location.