I NEVER got the food. The delivery person and the manager were both very rude and stubborn. They refused to come upstairs although I tipped them as a nice gesture. They said they were too busy.
AND AND AND
The manager said he would blacklist me from ordering from them if I don't come upstairs to get the food in which I paid for including tips.
This is basically how the conversation went:
Manager:"Our delivery staff is busy and it's cold outside. So I told him to not come upstairs.
Me:"Our building lets other delivery people go through. I don't understand why you won't let him come upstairs. I made a nice gesture and I tipped. And you know people normally don't tip."
Manager:"Sir, I don't want to waste my time. I've been there and it takes 25 minutes to get up there."
Then I hang up.